Privacy Policy — Your Data Is Safe on j9 app

1 Introduction

J9 app (referred to as "we", "us", or "j9 app") operates a secure, world-class online gaming platform for users in Bangladesh. Your trust is our most valuable asset — and to honour that trust, protecting your privacy is our highest priority.

This Privacy Policy applies to the j9 app website, mobile application, and all related services. It clearly explains what types of data we collect, why we collect it, how we use it, and the steps we take to keep your information safe.

By accessing j9 app or creating an account, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

2 What Information We Collect

J9 app collects various types of information to deliver the best experience and meet legal obligations. Data comes from three sources — what you provide directly, what is collected automatically as you use the platform, and what we receive from third parties.

3 How Your Information Is Used

J9 app uses collected data only for specific, legitimate purposes. Each use case is explained in detail below:

• Account Management: Identity and contact information is used to create, verify, and manage your j9 app account.
• Payment Processing: Financial information is required to process deposits and withdrawals and to maintain transaction records.
• Identity Verification (KYC): The KYC process is in place to prevent fraud, money laundering, and underage access.
• Service Improvement: Your usage patterns are analysed to improve j9 app's games, interface, and overall performance.
• Security Assurance: Technical data is monitored to detect suspicious activity and keep accounts secure.
• Customer Support: Your contact information is used to resolve complaints and answer your queries.
• Legal obligations: Data is retained as required to comply with legal directives from government or regulatory authorities.
• Personalized Experience: Your usage data is analysed to send you personalised game suggestions and promotional offers.

4 When Your Information Is Shared

J9 app never sells your personal information to third parties. However, limited sharing may be necessary in certain circumstances:

• Payment Providers: Required information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
• KYC verification provider: We may work with licensed third-party providers for identity verification.
• Game Software Providers: Limited data may be shared with licensed gaming providers to operate Live Casino and slots games.
• Legal authorities: j9 app is legally obligated to provide data when directed by a valid order from a government or regulatory authority.
• Fraud Prevention: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.

5 Cookie Policy

J9 app uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

You can turn off non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some j9 app features.

6 Our Data Protection Measures

J9 app applies industry-leading security technology to keep your data safe. Our security framework is multi-layered — we never rely on a single method alone.

• 256-bit SSL/TLS encryption: All data transfers on the website and app are encrypted.
• Firewall & DDoS Protection: Advanced firewalls are active to protect our servers against external attacks.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Limited access policy: Only authorized personnel have access to specific data.
• Data Masking: Financial and identity information is partially masked on employee screens.
• Encrypted backups: All data backups are fully encrypted and stored in secure locations.

7 How Long Your Data Is Retained

J9 app does not retain your data longer than necessary. However, certain data must be kept for a defined period to meet legal obligations and business requirements.

• Account information: For the duration of active account and up to 5 years after closure.
• Financial transaction records: A minimum of 7 years as required by legal obligations.
• KYC documents: Up to 5 years after the end of the relationship.
• Customer Support Contact: Up to 2 years after a dispute is resolved.
• Cookie & technical data: Automatically deleted at the end of a session or after 30 days.

Once the designated retention period ends, data is permanently and securely deleted in a way that prevents recovery.

8 Your Rights

As a j9 app user, you have several important rights over your personal information. We respect these rights and are committed to helping you exercise them effectively.